Refund policy

Returns

Due to the perishable nature of our treats and cakes, we are unable to accept returns. Please make sure you double-check your order details before confirming your purchase.

Refunds & Replacements

We want every horse (and owner!) to be happy with their order. If your item arrives damaged or there is an issue with your order, please contact us within 24 hours of delivery with your order number and clear photos of the product and packaging. We will do our best to resolve the issue, which may include a replacement or refund at our discretion.

Cancellations

• Treat orders can be cancelled within 12 hours of purchase, provided we have not already started baking.

• Cake orders must be cancelled within 24 hours of purchase, provided we have not already started preparing your order.

Once baking or decorating has begun, cancellations are not possible.

Allergies & Suitability

It is the buyer’s responsibility to ensure our treats and cakes are suitable for their horse before ordering. We cannot accept responsibility for reactions due to undisclosed allergies or intolerances.

If you have any questions or concerns before ordering, please get in touch — we’re always happy to help.